How do I get support?

GPLv2 License

Commercial License

  • Access to priority technical support with SLA
  • Access to software maintenance for updates & security patches
  • Access to the consulting services, which provides 1:1 interaction with our engineering team

What do I get in Commercial Support that I don’t get on the forum?

How do I access Commercial Support?

Please refer to the 'Technical Support Agreement' section of your License Agreement for the reporting procedures and escalation process.
When contacting support, please include your license agreement details, issue details and steps taken to identify it.

What is Software Maintenance?

Mongoose updates are released every quarter. These can include new functionality, security updates and bug fixes.
When you purchase a commercial license, it is set for the edition available at time of purchase (e.g. version 7.2). If you want to update to avail of any new functionality, Software Maintenance ensures that you can upgrade every time a new version is available.
Software Maintenance is highly recommended to stay abreast of the changing security environment.

FREQUENTLY ASKED QUESTIONS

Where do I get Mongoose Library source code?

Check out https://github.com/cesanta/mongoose

Where can I find Mongoose examples?

We have plenty of examples and tutorials at Tutorials page

What platforms do you support?

Please see Overview section

Is Mongoose secure?

We regard Mongoose Web Server security as a very important topic. Please see outline of the security measures we have taken

Can you help me with my integration?

Yes, the team that built Mongoose is available to help you with your embedded communication projects and getting your products connected online. Get in touch with your requirements and we will get to work!

How do I upgrade to the newest version?

If you have Software Maintenance included in your commercial license, simply watch out for the notification release that we send by email or watch the GitHub Repository. You can then simply download and avail of the newest version. If you do not have Software Maintenance included in your commercial license, you need to contact us to discuss.